FrequentlyAsked Questions

Our dedicated teams are placed globally, across different continents, so our processes for quality and QC checks are streamlined. Products are checked at several stages of manufacture prior to shipment and we receive regular updates during the process. We do factory checks to ensure reputable suppliers of your products and audits of the facilities. Our ability to review your product prior to payment of final balance and shipment is a further advantage to monitor everything for you.

We always analyse your product prior to accepting your order to make sure that your cost savings are justified. For almost 99% of our prospective clients, we can facilitate savings up to 60%.

We are a full service company that assists in all areas of the sourcing cycle. Our team of experts handle all the shipping and tracking of your products so that you have peace of mind at all stages of manufacture and delivery to your door.

That is our role. Based on your specifications, we can absolutely source to specific accreditation from both Australia to world-wide requirements. Our clients often require AS/NZS standards for bio-plastic certification, structural steel design, medical and other specialist procurements in highly regulated industries.

Absolutely. We request samples wherever the need arises. Sometimes, there may be a need to produce several different types of samples so that you can make an informed choice.

Our transparent service costs are outlined to you prior to any work commencing. Unlike other sourcing agents that charge exuberant and inflated start up and ‘monthly costs”, we only charge you a set fee for your products. This ensures we do not drag out the manufacture process to make more money whilst you wait for your products and also ensures integrity in our business.Why would you pay a monthly fee when you have no control on how long the manufacturing process could be stringed out for?

Yes. If you are claiming our services for your business, all expenses and GST should be tax deductible. For our clients outside of Australia, we do not add GST, as there is no need.

Our complete solution focused approach ensures our teams monitor the full scope of your product manufacture. This incorporates factory checks and audits to ensure chosen manufacturers are reputable and regular quality checks are conducted throughout to ensure product quality. The benefit of our local teams internationally, allows favourable negotiation and a clearer understanding of your product requirements. Furthermore, we have the ability to conduct a final quality check prior to the final payment is administered. You will have full access to the quality checks of your own product for additional confidence.